30-Day Return Policy
We offer a 30-day return policy, allowing you to return eligible items within 30 days of receipt for a refund or exchange. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as you received it. Please note that certain products may be exempt from this policy due to hygiene or safety reasons.
Initiating a Return
To initiate a return, please contact our customer support team at merotecho@gmail.com. with your order number and reason for return. Our team will provide you with a return authorization (RA) number and instructions on how to proceed with your return.
Return Shipping
You are responsible for the cost of return shipping, unless the return is a result of our error (e.g., receiving the wrong item or a defective product). We recommend using a trackable shipping method to ensure the safe and timely return of your item. Please include your RA number with your return package to expedite the processing of your return.
Refund Process
Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 2-3 business days for the refund to be processed and reflected in your account, depending on your payment provider's processing times.
Exchanges
If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team to initiate your return. We will do our best to accommodate your exchange request, subject to product availability.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt of your order. We will work with you to resolve the issue promptly, whether through a replacement, exchange, or refund.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Clearance or sale items (unless defective).
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy or the status of your return, please don't hesitate to contact our customer support team at merotecho@gmail.com. We're here to assist you every step of the way.
Thank you for choosing Merotech. We appreciate your business and value your satisfaction.